TERMS & CONDITIONS

1. PRODUCT APPEARANCE:

Our sandals are proudly and entirely hand made in Australia using 100% Australian leather sourced locally and sustainably. Thus, as a handmade product, our sandals will vary and have small imperfections that adds character and shows you that a human being has lovingly made these sandals expressly for you. Furthermore, as a socially and environmentally friendly brand, we use premium leathers that are tanned with no chemical products and thus, have naturally occurring marks, slight scratches or other “imperfections” that treatment or tanning will not cover. Additionally, this chemical free leather may darken with age (particularly evident with lighter colours). Again, this adds character to a product that has integrity and has a story.

Kangaroo leather is one of the strongest yet lightweight leathers in the world. As it does stretch, the sandals may feel tight on initial wear. However, they will stretch to accomodate your size within a few wears.

1.1 LEATHER

We have chosen to use our leather because it is the most environmentally friendly and sustainable leather available. As one of the strongest leathers for its weight, it is supple and has some stretch. When your receive your sandals they may feel tight. Don’t panic! as once the leather softens with wear or via heat it will slightly stretch. We recommend you wear them around the house until this happens or apply heat directly and try them on again. If they still don’t fit, please get in touch with us hello@darcesandals.com

1.2 LEATHER SOLES

We have chosen to make our leather sandals as eco friendly as possible. This means that the soles are 100% leather as well. They may be slippery at first and we suggest scoring them or taking them to your local shoe repairer to put rubber stops on the sole. We are currently sourcing natural latex to do this so stay tuned!

2. SHIPPING/ DELIVERY

Each sandal is handmade to order and will be available to ship from Queensland, Australia within 7 working days once we receive order confirmation. If the item you have selected is in stock, please allow 2 working days for the order to be processed and shipped. We choose to ship with Australia Post, which may take 3-5 working days within Australia and up to 10 working days for the rest of world.

 

3. DELIVERY COSTS

Delivery within Australia is a flat rate of AUD$15

International is AUD$30

Each additional item in your order will cost AUD$10 

Any delay in delivery time following shipment may be due to customs clearance.

For International Orders (outside Australia) any custom fees incurred are not the responsibility of D’Arçé Sandals and will need to be paid for by the purchaser.

All orders are tracked and all information will be provided once the package is shipped.

 

4. RETURNS & EXCHANGE POLICY

We hope you enjoy your sandals that have been crafted for you by our artisans.

 If the sandals are not a suitable fit or are defective you have up to 7 days to return them to us. However, they must be unworn with no damage to the sole. We are unable to provide refunds for change of mind but will gladly repair or replace any product that has been received that is faulty.  Requests for an exchange must be made within 7 days of receiving an item via email to hello@darcesandals.com

 Please note, shipping fees are not refundable and return postage will need to be covered by the customer.

 

5. TERMS & CONDITIONS

By placing an order, you acknowledge that you accept the general terms and conditions. D’Arçé Sandals reserves the right to change the terms and conditions and update the online retail items at any time. As a user you are responsible for keeping yourself up to date with such changes.

 

6. PAYMENT TERMS

Your card will be charged as soon as your order is confirmed and all details are submitted for delivery purposes. We accept payment via Stripe and Apple Pay.

7. DELIVERY TERMS

The Online Shop operates from Monday to Saturday.

Once your order is placed you will receive an order confirmation by e-mail. D’Arçé strives to produce your order in the shortest amount of time possible. When your order leaves our studio you will receive an email confirmation with your tracking number so that you can follow your order. All orders are subject to payment clearance and stock availability.

8. PROBLEMS WITH YOUR SHIPMENT

If your order has not arrived within the delivery time frame or been damaged during shipment, please contact hello@darcesandals.com

If we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import tax and duty that have been added, from your refund.

9. PRIVACY POLICY

Our Commitment to Privacy

Respecting your privacy and protecting your security is important to D'Arçé Sandals. Our Privacy Policy describes what data we collect, how it is used, and the steps taken to safeguard your information. By making use of this website, www.darcesandals.com (the “Site”) you are accepting the practices described in this Privacy Policy.

If you have questions or concerns regarding your account or this Policy, please contact us at hello@darcesandals.com

Collection & Use of Personal Information

To deliver the best browsing experience and highest standard of customer service, we receive and store personal and non-personal information about you and your use of our Site, including information about your web browser, IP address, time zone, cookies, web sites referring you to the Site and how you interact with the Site.

We use order information to fulfill orders placed on the Site when processing payments, order deliveries and arranging for confirmation emails to notify you of your order status. Additionally, we use order information to screen for potential fraud risk (like your IP address). When in-line with your preferences, we may also use personal information to contact you about our products and services. 

You may choose not to provide personal information. But the personal information we request is for the purpose of providing our products and services to you.

  • Personal information is required during registration to process orders, for payment clearance, delivery, service enquiries, fraud protection and order processing and when using sharing features. Information like your name, billing address, shipping address, credit card, PayPal or other payment method account name and email address are used for this reason. You may request us to delete your order information at any time after your order has been processed by contacting Customer Services at hello@darcesandals.com.

  • Your information is also used to provide services like newsletter subscriptions or customer service enquiries. We may store information for such purpose.

  • We use your e-mail address to send newsletters only if you have subscribed to receive messages from our Site. If you no longer wish to receive communications from us, you may update your account settings or click the unsubscribe link in our newsletter.

  • Log files track actions you take on the Site, including data like your IP address, browser type, Internet service provider, time stamps and referring websites.

  • Web beacons, tags or pixels are electronic files used to record information about how you browse the Site.

  • Like many websites on the Internet, our Site uses cookies to make your experience on our Site more personalised and convenient. For information on how to disable cookies, please refer to the Managing Cookies section below. 

  • Non-personal information is information that does not have a direct association to you. We may collect, use, transfer and disclose non-personal information for any purpose.

Disclosure of Information

We may disclose your personal information to legal entities within D'Arçé Sandals of undertakings, and to authorised third parties performing services on our behalf. This includes payment providers to facilitate purchasing, fulfillment providers to facilitate order management, packaging and delivery or companies that help personalise your shopping experience. We do not disclose your personal information to third parties for marketing purposes. Where legally compelling grounds exist, we may disclose your personal information to governmental and law enforcement agencies, and otherwise in the defense of legal claims.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

For example, we use Squarespace to power our online store. You can read more about how Magento uses your Personal Information here: https://www.squarespace.com/privacy/  We also employ Google Analytics to best optimise the Site. You can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You may opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our partners may have limited access to your information for the purpose of providing such services. We do not authorise any company to use or disclose your personal information. We do not share or sell your personal information. However, we do reserve the right to disclose personal information if we reasonably believe that access, use, preservation or disclosure of such information is reasonably necessary to:

  • Satisfy any applicable law, regulation, legal process, or enforceable governmental request,

  • Applicable terms of use, including investigation of potential violations thereof,

  • Detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues,

  • Protect against harm to the rights, property or safety of D'Arçé Sandals, its users or the public as required or permitted by law.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@darcesandals.com

Security

We employ Secure Socket Layering (SSL) technology  that encrypts and protects your data when transmitted via the Internet. SSL security is denoted by “https:” in the url field at the top of your browser. We also provide the option of payments through Stripe, Paypal & Apple pay which have their own security embedded. However, we cannot assume liability for improper access to your information. You are responsible for maintaining the confidentiality of your account information and for restricting access to the computer or device through which you use your account.

Changes to Our Policy

As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. Your continued use of our Site after such changes to our Privacy Policy will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by the modified Privacy Policy. The most current version of this Privacy Policy can be reviewed by visiting our Site and clicking on “Terms & Conditions” located at the bottom of the page.

Managing Cookies

You may disable or delete cookies from your computer, or mobile device by managing your browser settings. By following the instructions below, you will be which enable you to order from and enjoy the services of darcesandals.com. Below are instructions for managing or disabling cookies, depending on your browser:

Internet Explorer

  • Go to Tools menu, then Internet Options
  • Click on Confidentiality
  • Select Advanced
  • In the Cookies window, set your preferences.

Google Chrome

  • Click the Google Chrome menu and select Settings.
  • Select Show Advanced Settings.
  • In the Privacy section, click the Content settings button.
  • In the Cookies section, set your preferences.

Firefox

  • Click the Menu button and choose Preferences.
  • Select the Privacy & Security panel and go to the History section.
  • In the drop-down menu next to Firefox will, choose Use custom settings for history.
  • Select Accept cookies from websites to enable cookies, and uncheck it to disable them.
  • Select your preferred option(s) in the Cookies section.

Safari

  • Click on Safari, then Preferences.
  • Click on the Privacy tab.
  • Go to Block Cookies and select your preferences.

Questions

For more information about our privacy practices, if you have questions, please contact us by e-mail at hello@darcesandals.com